1 Aims and scope The Web is changing every aspect of our lives, but no area is undergoing as rapid and significant changes as the way businesses operate. Today, large and small companies are using the Web to communicate with their partners, to connect with their back-end systems, and to perform electronic commerce transactions. The next chapter of the Internet story is the evolution of today's ...

This study examines the associations of internet information literacy with two variables: (1) the ability to work with technical aspects of the internet (internet skill), and (2) attitudes about the need for qualitative necessities in the development of e-services. A hierarchical regressions software analyzes data from a national sample of 2134 internet users. In this paper, internet literacy i...

Despite the fact that service quality is a critical determinant of website success, studies show that consumers frequently view the service quality delivered through websites as unsatisfactory. This paper outlines a study investigating the dimensions of website service excellence valued by Irish customers of a small to medium enterprise specialising in gifts. The e-S-QUAL measurement instrument...

Based on Service-Dominant (S-D) Logic and related perspectives, which suggest that value is co-created through the integration of resources, this study proposes a model which considers two value co-creation sources: (1) firm resources, in the form of process Electronic-Service Quality (ESQ) and outcome ESQ, and (2) consumer resources, as represented by consumer expertise and its antecedents (i....

This paper offers an evaluation of e-government in Estonia, which is usually seen as the most outstanding exemplar in Central and Eastern Europe. The analysis incorporates both the public sector initiatives and developments in the private sector in contributing to the evolution of e-government. Private sector agents are seen as endogenous, not exogenous, in explaining the e-government performan...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

For dealing with electronic identities—especially in the area of eGovernment—several approaches have been developed and successfully deployed already. However, most of them lack of an adequate vehicle to express exhaustively all kinds of representation and authorization types with which we are faced in every day’s life. This is even more unsatisfying as, for instance, the European Union underta...

Over the past few decades, Computer Based Training (CBT) solutions evolve from standalone to web-based package (Web Based Training – WBT) with rich multimedia content. Today, most of the web-based solutions leverage on various loadbalancing techniques to increase their performance, availability and reliability. Such techniques suffer from the fact that the solution must be able to handle the lo...