This paper examines the relationships between key drivers of e-service customer’s intention to continue to use an eservice. From expectancy confirmation theory (ECT) in consumer behavior literature and technology acceptance model (TAM) in IS, we hypothesize that e-service customers’ intention to continue to use an e-services is determined by the degree of customer satisfaction with e-service us...

Trends in refrigerated trucking since the 1980s were examined. Owner-operators have maintained their importance, but are more likely to operate under leases. Equipment replacement and utilization rates are good. Finally, drivers express high levels of satisfaction with driving and compensation and the large majority intend to remain in the profession.

Despite their enormous success the motivation behind user participation in Online Social Networks is still little understood. This study explores a variety of possible incentives and provides an empirical evaluation of their subjective relevance. The analysis is based on survey data from 129 test subjects. Using Structural Equation Modeling, we identified that the satisfaction of the needs for ...

Correspondence Jin-Woo Park, Air Transport Research Division, The Korea Transport Institute, Goyong-City, South Korea. E-mail: [email protected], [email protected] This article investigates how in-flight service, reservation and ticketing, airport service, reliability, employee service, flight availability, passenger satisfaction, pricing (value), and airline image determine passengers’ future be...

Purpose: This paper reports on research on the antecedents of Word of Mouth (WOM) behavior among Iranian women in the context of grocery shopping. Design/methodology/approach: Using a survey instrument, we empirically test the conceptual model of De Matos and Rossi (2008). Findings: We find support for the model and find satisfaction, commitment, loyalty, trust, perceived value and quality to b...

In 2014-15, following a call for expressions of interest open to its subscribers, QAA commissioned six small-scale primary research projects intended to encourage collaboration between providers and promote the formation of communities of practice. This report is one of two on the topic of the role of student satisfaction data in quality assurance and enhancement. The reports are not QAA docume...

Background: Hypertension is an iceberg disease. It remains silent, being generally asymptomatic during most of its course. The nature of the profession puts bus drivers at risk of developing hypertension. Hence, there is a need to study the prevalence and risk factors associated with hypertension among bus drivers. Aim: To study the prevalence of hypertension and socio demographic and occupatio...

The crew rostering problem arises in public transport bus companies, and addresses the task of assigning a given set of anonymous duties and some other activities, such as standbys and days off, to drivers or groups of drivers, without violating any complex labor union rules. Additionally, the preferences of drivers are considered during the assignment. The plan generated for each driver/group ...

been studying the processes by which delivering high-quality goods and services increases profitability through customer satisfaction and found that customer satisfaction is related to positive word of mouth, cross-selling or upgrading, repurchase intentions, and reduced price sensitivity (e.g., Baker and Crompton 2000; Reichheld and Sasser 1990; Rust, Zahorik, and Kleiningham 1995; Stahl, Matz...

Automobile crashes are the leading cause of death for those aged 3 to 33, with 43,005 (118 per day) Americans killed in 2002 alone. Seat belt use reduces the risk of serious injury in an accident, and refraining from using a cell phone while driving reduces the risk of an accident. Cell phone use while driving increases accident rates, and leads to 2,600 U.S. fatalities each year. An active pro...