Data mining can be evaluated as a strategic tool to determine the customer profiles in order to learn customer expectations and requirements. Airline customers have different characteristics and if passenger reviews about their trip experiences are correctly analyzed, companies can increase customer satisfaction by improving provided services. In this study, we investigate customer review data ...

This study investigates the factors affecting the brand loyalty of the customers of Auto-mobile industry in region of Pakistan with the use of ECSI model. A well-organized structured questionnaire was distributed among the customers of Auto-mobile industry. The questionnaire was based on 5 Point likert-type scale. Results show that the customer expectations have a direct positive impact on perc...

C a firm that sells products over repeated seasons, each of which includes a full-price period and a markdown period. The firm may deliberately understock products in the markdown period to induce highvalue customers to purchase early at full price. Customers cannot perfectly anticipate availability. Instead, they use observed past capacities to form capacity expectations according to a heurist...

The purpose of this study is to continue to fill a gap in the literature by investigating the impact of website-supported customer relationships on customer satisfaction. The study used content analysis to analyze the interview data obtained from a sample of 22 executives and webmasters of eight (8) IT companies in Quebec, Canada to test the hypotheses. The results show that three of the four w...

Research on customer satisfaction in repeat purchases shows that the relationship between expectations and can be inverse to what is commonly reported. This also has an impact financial performance of enterprise, which therefore directly influenced by expectations. The goal this paper determine whether affects these have a direct enterprise. variables representing factors satisfaction, includin...

Given Bayes neural network method, the direct marketing customer repurchase behavior shall be built to analyze how different customer groups have different expectations on ATM services. Also, application of GMKL algorithm in customer recognition of network finance is proposed, training with the use of 20, 000 customer records extracted from RESSET/DB financial research database. First, transfor...

As online services become more pervasive and complex, customer experience is becoming a key competitive differentiator. Customer expectations are rising, and bandwidth requirements of online services are increasing. Internet service providers are faced with a difficult tradeoff between managing the costs of services and bandwidth requirements on the one hand, and meeting customer expectations o...