Customer satisfaction is the extent of favorability a customer receives as a result of different features of a product or service and brings about customer loyalty, and, then, popularity and profit. In the current research, aiming at investigating the extent of the satisfaction of Tehran citizens with services and the staff of Tehran municipality, attempts have been made to evaluate the extent ...

Purpose: This paper aims to investigate the status of district 20 of Tehran in terms of the availability of public libraries and access of its residents to library services. Method: In this research, an analytical–descriptive method was used to analyze the public libraries' accessibility in the municipality of district 20 of Tehran. Parts of the data have been obtained from the documents of th...

This research has been done to examine the effects of covering insurances on the Performance of Tehran municipality. Also, designing an urban insurance package is one goal of this research. To do the research, first we reviewed performance measurement models, then we selected balanced assessment models as a preferred model for the municipality of Tehran metropolis and finally we defined quadrup...

the major purpose of this study was to develop the translation teacher competency test (ttct) and examine its construct and predictive validity. the present study was conducted in two phases: a qualitative phase as well as a quantitative phase. in the first phase of the study, the author attempted to find out the major areas of competency required for an academic translation teacher. the second...

some researches made in the field of agency problem issue, deal with the role of control systems regarding owners and managers. in this research the relationship between the two control mechanisms, namely the voluntary disclosure (external control mechanism) and outside directors (internal control mechanism), which are reductive of agency problems, has been studied. for this reason, a sample ...