This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...

Instant Messaging (IM) has become one of the most popular applications for many Internet users. While prior research has primarily focused on IM initial adoption, continued usage (or continuance) has not drawn much attention. This research integrates media choice theories with motivation theory to explain IM continuance. It tests the proposed model using data collected from a sample of 207 Chin...

In this paper, we propose an explanatory model of the continuance intention to use social networking sites (SNS). Our aim is to extend the post adoptive model by incorporating Habit and Information Overload as antecedents to SNS continuance intention. A quantitative approach based on an online survey administered to 320 executive managers in France confirms the positive role of habit in generat...

As more and more organizations adopt a “mobile by default” approach to information systems and work design, studying mobile work as a post-adoption phenomenon is both important and timely. Using data collected from 238 Chinese mobile workers, this study develops and validates a model of mobile work continuance. Our findings suggest that the expectation-confirmation framework provides strong the...

Retaining users and facilitating their continuance usage are essential for mobile service providers to increase both revenues and profits. This research integrates the perspectives of network externality and switching costs to propose a model for investigating the continuance usage of mobile instant messaging services. Network externality arises from both direct and indirect sources and is conc...

This study examines the usage and continuance of mobile internet services by developing a theoretical framework incorporating the cognitive, affective and judgemental components, as well as automatic factors, such as habit. Based on this framework, we examine and compare the usage and continuance of mobile internet services by collecting data from mobile service users. By identifying the differ...

Single sign-on (SSO) is an identity management technique that provides the ability to use multiple Web services with one set of credentials. However, when the authentication server is down or unavailable, users cannot access these Web services, regardless of whether they are operating normally. Therefore, it is important to enable continuous use alongside SSO. In this paper, we present an ident...

With the growth in social networking and the highly competitive nature of the social networking market, it is important to understand the factors that influence social network site (SNS) member retention. In order to better understand continuation intention among SNS members, the authors propose and empirically test a model built upon the IS continuance model, motivation theory, and two belongi...

The five-factor model (FFM) of personality has been widely used to predict cognitions, attitudes and behaviors in management and psychological research. However, FFM personality seldom appeared in the information system (IS) research field. This study incorporated FFM into the IS continuance model to explain how the personality traits influence individuals’ IS continuance intention. The data we...

0360-1315/$ see front matter 2009 Elsevier Ltd. A doi:10.1016/j.compedu.2009.06.001 * Corresponding author. Tel.: +47 32117210. E-mail address: [email protected] (Ø. Søre Based on self-determination theory, this study proposes an extended information systems continuance theory in the context of teachers’ utilization of e-learning technology in connection with on-site courses. In the propos...