This study examines the effect of consumers’ preand postservice encounter performance (SEP) on their satisfaction and repurchase intention in online markets. Specifically, we suggest that, in an online context, the different service performances: preand post-Service over time, affects consumer evaluation (i.e., overall satisfaction and repurchase intention) of a vendor. We introduce the experie...

In this paper we discuss an economic model for resource sharing in large-scale distributed systems. The model captures traditional concepts such as consumer satisfaction and provider revenues and enables us to analyze the effect of different pricing strategies upon measures of performance important for the consumers and the providers. We show that given a particular set of model parameters the ...

Given the rapid growth of Internet business practices and the need for companies and academia to understand the effect of this new reality for consumers, this article aims to measure whether there is a relationship between information overload in the virtual environment and the response between consumer satisfaction and feeling confused. The research was exploratory-explanatory and made use of ...

INTRODUCTION Understanding consumer perception of drinking water can contribute to improvements in water management and consumer satisfaction. The aim of this study was to assess the consumer perception of tap water quality and other drinking water sources in Gonabad as a small semiarid city. METHODS This study was performed in autumn and winter 2013. For collection data a researcher-made a q...

To strengthen the various programs under the Rehabilitation Act of 1973, Congress added consumer satisfaction as an area of study for improving service delivery to the 1998 Amendments to the act (Workforce Investment Act, P.L. 105-220). More specifically, Section 12 (Evaluation) was amended to require the commissioner of the Rehabilitation Services Administration to conduct studies in a variety...

Telerehabilitation (TR) services for assistive technology evaluation and training have the potential to reduce travel demands for consumers and assistive technology professionals while allowing evaluation in more familiar, salient environments for the consumer. Sixty-five consumers received TR services for augmentative and alternative communication or alternative computer access, and consumer s...

Consumer satisfaction is always a question mark in minds of sellers as it is very difficult to find that what exactly consumer want from the seller. For the very same reason this research is conducted that how customer satisfaction can be gained with the help of customer value and relation base marketing. Customer satisfaction is one of the most important issues in marketing field from beginnin...

Panel cointegration analysis is used to examine the links between customer satisfaction and its antecedents as well as satisfaction and consumer voice and loyalty for four firms in the limited service restaurant sector. The results suggest satisfaction and perceived value continually move to maintain a stable balance between perceived quality, expectations, perceived value, and satisfaction. Lo...

329 patients in a multi-cultural surgery in Nottinghamshire, England used a touch-screen health information kiosk in the practice and then filled in an online questionnaire after they had searched the system. This questionnaire sought background information on the patient’s age, gender, country of birth and employment status as well as data on the use and usefulness of the kiosk. Ease of kiosk ...