UNLABELLED OBJECTIVE We wanted to evaluate associations between diagnosis and characteristics of the patient, complaint, and general practitioner (GP), as well as 6 common management decisions, in patients with nontraumatic arm, neck, and shoulder complaints at the time of the first consultation with their physician. METHODS We undertook an observational cohort study set in 21 Dutch general p...

We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of epistemic categorization: whether a given complaint submitted by an upset customer is an adequate representation of company’s product, service and attitude towards customers. To do that, a sequence of communicative ac...

Due to the digital transformation online service strategies have gained prominence in practice as well as in the theory of service management. This study examines the efficacy of different types of service channels in customer complaint handling. The theoretical framework, developed using complaint handling and social media literature, is tested against data collected from two different channel...

introduction: dental malpractice is the failure of a professional person to render appropriate services through reprehensible ignorance or negligence or through criminal intent, especially when injury or loss follows. since dental implants have gained a special place in modern dentistry and this new treatment is a costly one, paying more attention to the prevention of malpractice is more import...

Based on analyzing the difficulties of reverse logistics operation management and discussed the new environment as the economic society developing continuously and discussing the feasibility of virtual enterprise, an operation management mode for reverse logistics based on virtual enterprise is presented in this paper. By analyzing the relationships between complaint service management and reve...