Purpose Considerable research has examined the negative consequences of customer incivility on employees (e.g. turnover intention and sabotage behavior toward customer). However, there is scant investigating how other customers, as observers, may react to incivility. This knowledge gap should be filled because hospitality services are often consumed in public setting where customers can observe...

Quality of the work environment is a factor that promotes workers’ mental health and it’s present concern for European Agency Safety Health at Work. There need to understand factors can promote better under which circumstances structural empowerment represents working allows development, low rates incivility positive effects on health. The study aims verify in conditions has effect health, thro...

Online news comments are often confronted with issues of civility and inclusivity, which are sometimes pegged to the anonymity afforded to contributors in those spaces. In this work we study one form of anonymity in online comments that manifests as users changing their display name when they write a given comment. We undertake a predominantly quantitative analysis of how display names are chan...

We identify general trends in the (in)civility and complexity of political discussions occurring on Reddit between January 2007 and May 2017 – a period spanning both terms of Barack Obama’s presidency and the rst 100 days of Donald Trump’s presidency. We then investigate four factors that are frequently hypothesized as having contributed to the declining quality of American political discourse ...

By Marion Allen A central theme of President Bush’s inaugural address was the concern with decreasing levels of civility in our society. Whatever your political persuasion, I think you will agree that we see this in our everyday lives and can appreciate the significance for our country’s well being. I regret to say that this lack of common courtesy and sensitivity to the feelings of others is a...