Business process redesign is one of the most powerful ways to boost business performance and to improve customer satisfaction [14]. A possible approach to business process redesign is using redesign best practices. A previous study identified a set of 29 different redesign best practices [18]. However, little is known about the exact impact of these redesign best practices on workflow performan...

This paper begins by summarizing and distilling MacIntyre’s sweeping critique of modern busi­ ness. It identifies the crux of MacIntyre’s critique as centering on the fundamental Aristotelian concepts of internal goods and practices. MacIntyre essentially follows Aristotle in arguing that by privileging external goods over internal goods, business activity – and certainly modern capitalistic bu...

Marketing in general, and selling in particular, tends to be the most conspicuous organizational functions to customers and the general public at large. As such, many researchers have examined ethics in sales. Three general conclusions emerge from my research on ethics. First, although sales personnel view several business practices and situations differently (visà-vis being appropriate or inap...

Business-to-business electronic contracting has gained attention in recent years as a way to improve traditional contracting practices as well as a paradigm that allows the support of new business models in an enterprise. This paper presents the business case of the Dutch news medium Telegraaf for contracting of advertising spots in its on-line edition. We discuss replacement of current contrac...

Business process flexibility has become one of the most important factors in organizational operation and development. One of the approaches to achieve the flexibility of the business process is bottom up business process best practices propagation and leveraging of those practices at higher organizational levels by appropriate information systems design. The approach is applicable for fractal ...