Both the business sector and the government are nowadays embracing Internet technologies in order to provide high quality on-line services to their “target groups”. In both cases, service providers are trying to transform web surfers, casually visiting their web sites to seek information, to users of their electronic services, i.e. e-consumers and. e-citizens. In this paper, we address the simi...

1 Challenges for Next Generation Service Providers The boom in Internet-based services has challenged traditional Communication Service Providers (CSPs) as they strive to avoid becoming purveyors of commodity bit-pipes. CSPs are seeking to leverage their customer knowledge, enterprise-quality services, billing and security infrastructures to widen their customer and revenue base. The agility an...

This work presents a new approach to ensure compliance to legal regulation in Cloud Computing, especially in Software-as-a-Service. Since high demanding business sectors, such as the health care sector, require high legal certainty, when contracting services offered by external providers. We provide a lightweight ontological representation of the German Federal Data Protection Act (BDSG) and a ...

Stating that information and services are ubiquitous, means that they are available anywhere, anytime. The development of mobile-devices with wireless network-access capabilities, together with the decrease in network-traffic costs and the proliferation of free wireless hotspots, makes the use of mobile-devices, as Internet access tools, increasingly common and attractive. With novel forms of p...

Customers of Platform as a Service providers are unable to evaluate the risk of their provider going bankrupt. Lacking this information, businesses are effectively putting their critical business services in jeopardy. In this paper, we present a method to evaluate the ecosystem health of eight different PaaS providers. The results of our research enable businesses and individuals to make an inf...

Economic theory defines services as customisable, interactive processes that providers have the potential to carry out together with clients that benefit from their effects. It is understood that service transactions are best organised by means of virtual collaborative networks, where ICT allows configuring multiple providers and processes on a per-request basis. Existing conceptual models for ...

Smart Home projects require product, service and business model innovation by organizations from multiple sectors. A considerable number of Smart Home projects, however, fail to live up to expectations and to commercialize their services. Business models that enable these projects have to be viable and feasible for the project as a whole as well as for individual involved providers. Moreover, t...

For some time it has been predicted that eor m-commerce would become an import business segment with a lot of new services. However, we still have not seen a great deal of cutting-edge applications. Among the reasons for this is the lack of confidence both from the customers as well as from the services providers. The problem is that personal data of the customer, electronic goods or signatures...

For some time it has been predicted that eor m-commerce would become an import business segment with a lot of new services. However, we still have not seen a great deal of cutting-edge applications. Among the reasons for this is the lack of confidence both from the customers as well as from the services providers. The problem is that personal data of the customer, electronic goods or signatures...