The rapid proliferation of mobile phones and other electronic gadgets has not only changed the way people live, but also created a new channel for marketing. One such new technology is the mobile banking development, which can significantly impact a bank’s operational efficiency and customer service aspects. Yet, the adoption of mobile banking in the Asian region has been relatively slow compar...

The study focuses on the Innovative services provided by the banks as mobile banking, phone banking, card banking, internet banking and inter-branch banking. The study analyse the satisfaction level, usage period and user rate of account holders while using these innovative banking services. The study also focus on the inter relationship between the groups and with in the groups. The broad obje...

Nowadays, new technologies have changed the methods of serving customers in many service organizations. Service in the banking industry has been influenced by International Communication Technology (ICT) developments in essential ways. Nowadays the importance of websites and their unique features in provision of services to customers is increasing. However, traditional methods of banking with d...

This paper empirically explores the major considerations associated with Internet-enabled ebanking systems and systematically measures the determinants of customer interactions with ebanking services. The results suggest that perceived usefulness, ease of use, security, convenience and responsiveness to service requests significantly explain the variation in customer interactions. Exploratory f...

Internet banking is changing the banking industry, having the major effects on banking relationships. Banking is now no longer confined to the branches were one has to approach the branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. In true Internet banking, any inquiry or transaction is processed online without any reference to the branch (anywhere bankin...

Service industries, such as health care and banking, process large amounts of sensitive customer data in their daily transactions. The information obtained from this data frequently supports the competitive strategies of organizations while concurrently causing uncertainty and concern from the customer. Furthermore and given the service orientation of these data, poor data quality can result in...

This study identifies factors responsible for customers’ attitudes and perceptions towards emerging internet banking sector. It also reveals the importance of the key variables relating to customers’ demographic and social inputs. A sample of 156 customers is personally surveyed using a structured questionnaire in various cities of Andhra Pradesh. The data are analyzed using descriptive analysi...

The financial sector is always looking for new services delivery platforms to improve customer confidence and satisfaction. To achieve this, the banking service delivery platform must provide end-to-end security to safeguard the financial information exchanged between the bank and the customer. Today a number of banks offer mobile banking service to their customers. However, still banks have be...

At first sight the Internet imposes the ideal medium for carrying out banking activities, due to its cost savings potentials and speed of information transmission. From a technological and cost-driven standpoint it may seem quite logical for banks to shift as many banking activities online as possible. At the same time, the question of how to retain customers' loyalty arises when the relationsh...