This chapter is intended to give an overview of knowledge management (KM), and to explore its extension to the marketing discipline. It is basically aimed to set the stage for the conceptualisation of knowledgebased complaint management rather than to provide a thorough and exhaustive literature review of the KM theory per se. Therefore the contribution of the chapter in hand lies in the fact t...

Methods We did a population-based data registry analysis. From the ambulance database for the county of Sør-Trøndelag data from the years 1997–2007 was retrieved. Missions were stratified by year and classification of urgency (ordinary, urgent and acute). Further, we calculated gender distribution and age averages for each year. Results 257 089 ambulance missions were identified. Number of miss...

† Stimulating comments of and discussions with Jeroen Weesie and other members of our Utrecht group " Cooperation in Social and Economic Relations " are gratefully acknowledged. We also acknowledge helpful comments from participants of the Russell Sage Foundation " Rational Choice Social Research Workshop " and specifically from our discussant, Simon Gächter. The Management of Matches " and und...

We give a hypergeometric proof involving a family of 2-variable Krawtchouk polynomials that were obtained earlier by Hoare and Rahman [SIGMA 4 (2008), 089, 18 pages] as a limit of the 9− j symbols of quantum angular momentum theory, and shown to be eigenfunctions of the transition probability kernel corresponding to a “poker dice” type probability model. The proof in this paper derives and make...