Propose of the paper is to analyze factors of customer service quality that could influence internet banking customer satisfaction in the Chinese commercial banking sector. Moreover, the paper also tries to explain the relationship between customer service quality and customer satisfaction, and to find some major facts for keeping high level internet banking customer satisfaction. The data demo...

Transparency has become a buzzword in contemporary literature of Planning. However, it is NOT a well-constrained concept. This term is defined differently from different fundamental positions (Sen 1999; Stiglitz 2003; Florini 2007). Public private partnerships in infrastructure development are popularly known for offering transparent planning process. This study argues that transparency is narr...

Malaysia and China have recently achieved spectacular economic growth where GDP per capita growth rapidly in both countries. Thus, this study examines the contribution of economic sectors to economic growth in Malaysia and China by using time series data from year 1978 until 2007. There are three economic sectors that will be analyzed, which are agricultural sector, manufacturing sector and ser...

The increasing importance of service sector has caused greater interest of both scientific community and practitioners in examining new service development (NSD) and understanding the necessary conditions of successful service innovation. Significant changes happened in the Postal sector during the last decades forces postal organizations to think in terms of service innovation, quality of serv...

Traditionally, advances in robotic technology have been the manufacturing industry due to need for collaborative robots. However, this is not case service sectors, especially healthcare sector. The lack of emphasis put on sector has led new opportunities developing robots that aid patients with illnesses, cognition challenges and disabilities. Furthermore, COVID-19 pandemic acted as a catalyst ...

the position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. with the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting loyalty for their future endurance in the market.  however, it is open to ask whether the organizatio...