This paper investigates the influence of firm resources on banking service innovation performance. Drawing on the resource-based perspective, we propose a research model in which the effects of three kinds of resources i.e., employee skills, IT investment, and customer co-creation, are examined. Pilot survey data collected from 34 banks in Singapore was used as a preliminary test of the researc...

To analyse the impact of implementation and use of eHealth services is fraught with difficulty, and there is often a gap between expected and identified outcomes. In this paper, we identify innovation effects of an eHealth service by applying a framework that focusses on the expected coherent impacts of implementing an IT innovation and contributes to the body of knowledge on tracking innovatio...

One of the forms in service innovation for universities in Taiwan is to develop transnational education such as offshore programs where the existent programs were re-innovated by providing new service processes including improved delivery or distribution methods. This study examined how the universities adopted this form of innovation and examined how they productize their offshore programs, co...

Information technology (IT) impacts almost every business unit inside the enterprise. However, the role of the IT organization as an enabler of growth and driver of business innovation is mostly ignored. In this paper we introduce six nonIT companies which asses IT innovations as important for their strategy and competitive advantage. Four companies already created formalized structures for man...

Unit of analysis: User level Innovation related core benefits (facing new needs, dissatisfaction with existing products) and expertise in product use (product knowledge, use experience, and fun by dealing with innovation) positively affect user innovation effort, while financial related benefits does not affect the DV. Jeppesen and Frederiksen (2006) Independent variables • Lead userness • Firm...

Service design is considered to be one of the pivotal components in cultural and creative design industries which has a significant impact on consumer perception of innovation. Despite service design’s recognized importance, cultural and creative industries lack a systematic approach to it. Therefore, based on the “Taiwan experience”, this paper proposes a service innovation design model and pr...

In recent years, though, the concept of fit has been now in widespread used in strategic management research, it is in its infancy for applying fit concept to service innovation issue. Therefore, drawing on the concept of fit, this present research proposed an innovation service fit model within service innovation, market orientation, marketing strategy, and IT adoption are coexisted. The persp...

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