innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...

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service availability is important for any organization. this has become more important with the increase of dos attacks. it is therefore essential to assess the threat on service availability. we have proposed a new model for threat assessment on service availability with a data fusion approach. we have selected three more important criteria for evaluating the threat on service availability and...

this paper studies an m/g/1 repairable queueing system with multiple vacations and n-policy, in which the service station is subject to occasional random breakdowns. when the service station breaks down, it is repaired by a repair facility. moreover, the repair facility may fail during the repair period of the service station. the failed repair facility resumes repair after completion of its re...

in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...

in recent years, performance gap between private and public sector has affected researchers of public administration to pay attention to the concept of public service motivation. present research has been accomplished aiming at improving public service motivation among employees of public sector and is intended to identify effective factors on public service motivation. for this reason, 196 peo...

the study was carried out to assess the implication of the use of selected information and communication technologies (icts) for extension service delivery in nigeria. the simple random technique was used to select fifty percent of the total extension agents which equivalent to forty-two respondents as sample size for the study. frequency counts, percentages, mean and standard deviation were us...

background: a patient's satisfaction with nursing service is one of the main indices for measuring the quality and effectiveness of health care. objective: the purpose of this study was to investigate and compare patients' satisfaction with the nursing service provided in selected training hospitals in tehran. methods: this cross-sectional study was conducted in 2013 using patient&apo...

after having a discussion on copyright rights and the rules in galen medical journal , the editorial board of gmj decided that a small medical journal has no need to hold the copyright, though transferring the copyright to the publisher is still a common inquiry in many journals. gmj wants nothing more than being able to publish articles at first and nothing more. in this regard, the gmj has ch...

this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...