The software selection process in the context of a big company is not an easy task. In Business Intelligence area, this decision critical, since resources needed to implement tool are huge and imply participation all organization actors. We propose adopt systemic quality model perform neutral comparison between four business intelligence self-service tools. To assess quality, we consider eight ...

Social media connects individual users and corporate bodies on a self-service technology (SST) platform. The food beverage industry has increasingly adopted the social media-based SST over other online kiosk types of technologies for their service delivery. present study sheds light dimensionality quality in delivery context went further to investigate impact functional value, user satisfaction...

Self-service technologies have been gaining increasing importance in public and private organizations over recent years. One of the predominant responsibilities of the customers in the context of self-service is to enter their data on their own. Self-service for data entry can help organizations to further enhance the efficiency of their processes and to make customer experience smoother. Howev...

Community rapid response and rehabilitation teams are used to prevent avoidable hospital admissions for adults living with multiple long-term conditions and to support early hospital discharge by providing short-term intensive multidisciplinary support. Supporting self-management is an important service intervention if desired outcomes are to be achieved. A Care Quality Commission inspection of...