BACKGROUND Measuring patient satisfaction after anaesthesia care is complex. The existing patient satisfaction questionnaires are limited and omit aspects of patient satisfaction, such as professional competence, information provision, service, and staff-patient relationship. The aim of our study was to develop a valid and reliable self-reported multidimensional questionnaire assessing patient ...

abstract aim and materials: the aim of current study was to investigate the role of the personality traits and psychological health in staff's job satisfaction. methods and materials: using available sampling method 110 people of kharazmi university administrative staff were selected and assessed by big five factor of personality questionnaire, psychological health questionnaire and spector’s j...

background: consumer satisfaction is recognized as an important parameter for assessing the quality of patient care services. materials and methods: by using quota sampling method and questionnaire device, 392 mothers were selected who had been hospitalized for cesarean section in the public and private hospitals of tabriz. statistical package for social sciences (spss) version 13, descriptive ...

Background: Emergency department congestion is among the major barriers to receiving nursing care for high-priority conditions, like ischemic heart disease. Therefore, it can affect patients’ satisfaction with the quality of care. This study aimed to investigate satisfaction with emergency care among patients with ischemic heart disease. Methods: This cross-sectional study was conducted on 600...

the purpose of this article is to present a model for customer satisfaction in the development banking sector. in the design of the customer satisfaction model, an attempt has been made to consider the characteristics of the development banks. thus, three dimensions of quality of service, characteristics of the service, and access to service have been considered as the main dimensions of the mo...

aims: evaluation of patient satisfaction (ps) is one of the most essential factors in improving the quality of healthcare systems. the aim of this study is to determine the norms and to evaluate the validity and reliability of the najmiyeh outpatients satisfaction questionnaire (nosq). methods and materials: this study has been conducted on 240 outpatients in najmiyeh subspecialty hospital (teh...

this study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. in so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the customer satisfaction indices, and then a questionnaire was constructed based on these factors. 140 experts in this field participated in the study and ...

This study examines some major variables moderating the relationships of service quality, customer satisfaction, and customer loyalty in mobile phone services. The study employed statistical analyses, such as reliability analysis, factor analysis, and hierarchical regression analysis. The results of the study reveal that service quality and customer satisfaction positively affect customer loyal...

The purpose of this paper was to demonstrate empirically that attitudinal loyalty and satisfaction are divergent concepts. The results of this paper indicate that attitudinal loyalty is satisfaction driven and that satisfaction and attitudinal loyalty are related but divergent concepts. However had the analysis relied exclusively on correlation or exploratory factor analysis the empirical resul...