The concepts of customer relationship management (CRM) and revenue management (RevM) have been embraced by managers in the hospitality industry although, in practice, companies may find it difficult to accommodate both fully. This paper examines the compatibility between the two practices and discusses the possible management conflicts that occur from both account managers’ and revenue managers...

The field of revenue management originated within the operations research community and is concerned with demand management and related pricing decisions. Pricing has not traditionally been one of the mainstream operations management (OM) concerns, but revenue management is attracting a substantial amount of OM research. While revenue management has had significant impact on the management of d...

background the non-revenue water refers to a difference between the volume of water entering the system and billed authorized consumption. objectives the main purpose of this study is to determine the volume of non-revenue water in order to recognize the factors influencing water losses so that the information gathered can used in non-revenue water reduction management. materials and methods ka...

This study examines revenue management in terms of a framework adapted from Maguire and Rouse (2004). This framework is used to analyse the way revenue management is organised at a large broadcasting organisation. The aim of this analysis is to investigate the structuring of the revenue and cost management efforts. When selling a product or service revenue and cost are usually known and hence t...

Essays in Revenue Management and Dynamic Pricing Soheil Yousef Sibdari Doctor of Philosophy in Industrial and Systems Engineering Virginia Polytechnic Institute and State University Dr. Kyle Y. Lin, Chair In this dissertation, I study two topics in the context of revenue management. The first topic involves building a mathematical model to analyze the competition between many retailers who can ...

C ustomer Relationship Management (CRM) is fast emerging as a top priority initiative for of businesses According to Gartner, “Worldwide customer relationship management (CRM) software revenue totaled $8.1 billion in 2007, a 23.1 percent increase from 2006 revenue of $6.6 billion...” (gartner.com). In its 2007 press release, Gartner ranked vendors in worldwide CRM software revenue accounting fo...

The aim of this research was to measure the relative efficiency of forest management plans in north of Iran. In order to fulfill the research, data of 12 forest management plans were collected from the financial balance sheets of Shafaroud Forest Company during a ten years period. First of all, basic Data Envelopment Analysis (DEA) models (BCC and CCR) were used to determine the efficiency. The...

the revenue management concept and techniques are applied to model the coordination of supply chain elements. the fundamental premise of this approach is synchronization of a group of business entities consist-ing of a manufacturer and multiple suppliers to achieve an optimal supply chain capacity plans. the output of the supply chain can be various products and thus it is measured in terms of ...

Revenue management (RM) refers to the collection of strategies and tactics firms use to scientifically manage demand for their products and services. It has gained attention recently as one of the most successful application areas of operations research (OR). The practice has grown from its origins as a relatively obscure practice among a handful of major airlines in the postderegulation era in...

We consider optimal pricing to consumers who are privately informed about both their valuations for the product and when they learn their valuations. Initially, consumers have private information about the distribution of their valuations and when they will learn their valuations, and over time, consumers privately learn their valuations. Because of its importance in many revenue management pro...