Certifying of Bulgarian firms is essential condition for opening the country towards European and world market. It allows producers offer their own products at international market, guarantee quality and insurance of delivery for their partners. Through certified quality management system (QMS) firms become competitors to foreign investors and traders, which also offer quality products at Bulga...

This paper describes a Process Quality Management System (PQMS) project conducted at Coles Myer. The quality analysis performed in the initial phase of the project resulted in a high degree of similarity with the framework developed in Beckworth (1994). This provides validation of the data used in the framework as well as the categorisation. The paper describes the quality analysis completed, t...