nowadays a growing number of implementing informationtechnology service management (itsm) frameworks proves the trends toimprove the it services and processes in organizations. in order toimplement an itsm projects successfully in an organization, it isessential to select a suitable itsm solution. evaluation and selection ofthe itsm software packages is complicated and time consuming decisionma...

nowadays service industry plays an essential and significant role in economic growth and development of nations, while the role and importance of insurance industry as a supporting base of other industries is apparent. on the other hand, the world of insurance is rapidly changing and getting competitive and correct understanding of customers' requirements and their satisfaction are essentials f...

this paper studies an m/g/1 repairable queueing system with multiple vacations and n-policy, in which the service station is subject to occasional random breakdowns. when the service station breaks down, it is repaired by a repair facility. moreover, the repair facility may fail during the repair period of the service station. the failed repair facility resumes repair after completion of its re...

the purpose of this article is to present a model for customer satisfaction in the development banking sector. in the design of the customer satisfaction model, an attempt has been made to consider the characteristics of the development banks. thus, three dimensions of quality of service, characteristics of the service, and access to service have been considered as the main dimensions of the mo...

a two server queueing system with single and batch service is considered in this paper. the arrival process is assumed to be poisson and the service rate follows an exponential distribution. server-i serves the customers in both single and batch service, while server-ii serves the customers in batch service only. the laplace transform of the transient and steady state behavior of the model is c...

in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...

in recent years, performance gap between private and public sector has affected researchers of public administration to pay attention to the concept of public service motivation. present research has been accomplished aiming at improving public service motivation among employees of public sector and is intended to identify effective factors on public service motivation. for this reason, 196 peo...

background: in-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. with the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. ...

this paper analyzes a renewal input  working vacations queue with change over times and bernoulli schedulevacation interruption under (a,c,b) policy.the service and vacation times are exponentially distributed.the server begins service if there are at least c units in the queue and the service takes place in batches with a minimum of size a and a maximum of size b (a

there are no known studies that have been conducted focusing on the congruency or discrepancy of pre service agricultural education programmes in relation to secondary school agriculture teaching in zimbabwe. the purpose of this study was therefore to make a qualitative investigation on the contribution of pre service agricultural education training programmes to the teaching of high school agr...