Building online trust and understanding its relationship to online consumer behavior are important topics for e-commerce designers and human-computer interaction researchers. In this paper, the relationships between multidimensions of online trust (integrity, benevolence, and ability) and purchase intention are tested and discussed. Furthermore, the uncertainty avoidance cultural orientation, s...

Trust is the belief or confidence in someone that their recommendations will work for you, i.e. that you will like the TV-programs (or other content) that they recommend. Many systems incorporate some notion of trust. Trust is more than similarity in taste, which makes trust a broader concept than the concept of similarity used in Collaborative Filtering. This paper describes ongoing work on th...

S argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators’ personal characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is “reflected knowledge,” knowledge that workers gain about the per...

In the era of Big Data, every individual is the target of intensive data collection by parties from the government to grocery store chains. Anecdotal evidence suggests that opting out of the data collection process is effectively impossible [3]. A recent report commissioned by the White House revealed a broad public concern about the collection and use of personal data by untrusted agencies and...

Service Oriented Architecture (SOA) enables cooperation in an open and highly concurrent context. In this paper, we investigate the management of personal information by an SOA service consumer while invoking composed services, where we will study the balance between quality of service (that works better when provided with our personal data) and the consumer’s data access policy.We present a se...

The paper investigates the role of trust in fund managers’ investment process. Three types of trust personal trust, organizational trust and system trust have been identified in Chinese fund managers’ investment practice. The impacts of different types of trust on mutual funds’ performance are then examined empirically. Through an in-depth investigation of 96 actively managed Chinese mutual fun...

Why does wide incongruence exist between people’s personal privacy concerns and their willingness to reveal personal information on social networking sites? We conducted an online survey to examine how people’s Internet privacy concern and their trust regarding Facebook, friends, and all Facebook users impacted their willingness to share personal information with each of the three entities. Res...

The evidence suggests that trust is an important determinant of health. Trust tends to be lower in low-income and minority individuals, who already suffer from worse health. Therefore, it is particularly important to investigate the predictors of trust in disadvantaged individuals. In this article we use multilevel models to investigate the individual and neighborhood predictors of trust in Mex...

Management Summary Building trust online is a challenge a lot of companies face in a growing online world. Without personal interactions it is difficult to build trust and reduce privacy concerns in this online environment. This study shows that e-commerce is perceived as a personal interaction between two humans, which changes the nature of the design of the online stores. Also, there are a so...