PURPOSE OF THE STUDY to present a critical comparative review of published tools measuring the person-centeredness of care for older people and people with dementia. DESIGN AND METHODS included tools were identified by searches of PubMed, Cinahl, the Bradford Dementia Group database, and authors' files. The terms "Person-centered," "Patient-centered" and "individualized" (US and UK spelling),...

Knowledge related aspects of businesses processes are often ignored or referred to as a black box in process improvement projects. As a result they remain untouched and it is left to the knowledge workers to establish routines and workflows that deliver results needed to fulfill the business processes needs. This often results in lowered efficiency, redundancy of knowledge related activities, l...

The integration of Agile and User-Centered Design methods is a fundamental condition to improve the quality of software products. However, one of the main problems faced to establish this integration on a day-to-day basis is how to improve communication among the invariably distinct involved teams. We believe that the artifacts involved in the development process could be used to support and in...

This case study addresses how we applied user centered design (UCD) to the software development lifecycle for the new City of Austin Utilities Online Customer Care website. The case study focuses on the use of personas, prototypes, and user testing, discusses what worked well, and provides lessons learned.

Privacy directly concerns the user as the data owner (datasubject) and hence privacy in systems should be implemented in a manner which concerns the user (user-centered). There are many concepts and guidelines that support development of privacy and embedding privacy into systems. However, none of them approaches privacy in a usercentered manner. Through this research we propose a framework tha...

Employees and employers alike increasingly value humancentered design, as it can drive innovation across a wide range of industries. With the growing interest in understanding human-centered design processes as they apply in different professions, there is a rising need to recognize the specific competencies necessary to perform these jobs well. Though there is a body of research on how people ...