Nowadays, managing correctly the always changing customer demands is a challenge for companies, especially because of its impact on the Supply Chain (Forrester effect). Tactical planning is very useful in establishing robust plans. This paper proposes an alternative policy to traditional practices (frozen horizon ...), the so-called “reference plan”, to obtain more stable and robust production ...

The performance of nowadays cellular mobile networks can be enhanced considerably by using more eecient call handling mechanisms. This paper discusses two advanced schemes, namely guard channels and the retry of blocked handovers. Furthermore, a more detailed customer model is presented in this study in order to obtain a more acccurate cell connguration: instead of the usual Poisson input, we a...

Abstract. Nowadays, the industry competency of forwarding service is getting tight. PT. X as one of forwarding company keeps increasing service quality to their customer. Satisfaction is reaching if what the consumer desire fulfilled by services. Analysis of customer satisfaction is measured by servqual method. The method is aimed to recognize the gap between customer expectation and customer s...

The performance of nowadays cellular mobile networks can be enhanced considerably by using more e cient call handling mechanisms. This paper discusses two advanced schemes, namely guard channels and the retry of blocked handovers. Furthermore, a more detailed customer model is presented in this study in order to obtain a more acccurate cell con guration: instead of the usual Poisson input, we a...

Nowadays passenger carriers are improving their services by offering IT-services within their carriers. This paper describes a design science study on whether or not we can let the company crowdsource activities using these systems and, by doing so, provide the customer a better experience. As test environment the Dutch Railways (Nederlandse Spoorwegen, NS) new in-train information systems were...

the rapid growing of information technology (it) motivates and makes competitive advantages in health care industry. nowadays, many hospitals try to build a successful customer relationship management (crm) to recognize target and potential patients, increase patient loyalty and satisfaction and finally maximize their profitability. many hospitals have large data warehouses containing customer ...

It is a global trend nowadays for manufacturing and service firms to create and increase customer value either during initial design of a product/service or by modifying their existing products/service. When a product already exists, customer value can be increased by adding new qualities/features to a traditional product that would add much needed services while keeping price competitive. Qual...

Psoriasis is a chronic, relapsing and remitting inflammatory skin and joint disease that has a prevalence of 2-3% in the world's population, whereas of 1-2% in Europe. The traditional concept of psoriasis as the "healthy people's" disease has been recently revised because of ever-increasing reports of associations with various pathological conditions (hypertension, Crohn's disease, type II diab...