Purpose – Virtual learning environments (VLE) have become a prevalent tool in higher education institutions for supporting and facilitating both teaching and learning. They form a platform for teachers and learners to access lecture notes, read announcements, communicate with others, complete assignments, participate in discussions and group work, and take quizzes and tests. Nowadays, there are...

The paper presents some issues relevant to the strategic justification of computer-integrated enterprise technologies for small and medium-sized manufacturing enterprises. To address the issue of making a strategic justification or 'business case' for these technologies, an organizational decision-making methodology that incorporates the strategies of the firm is needed, among other requirement...

As a customer-driven product development methodology, quality function deployment (QFD) is a widely used methodology to translate customer requirements (CRs) into engineering characteristics (ECs) to achieve higher product performance and customer satisfaction. Product planning house of quality is of fundamental and strategic importance in the QFD system. Each customer has different preferences...

In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...

Research from behavioral psychology and experimental economics asserts that individuals construct preferences on a case-by-case basis when called to make a decision. A common, implicit assumption in engineering design is that user preferences exist a priori. Thus, preference elicitation methods used in design decision making can lead to preference inconsistencies across elicitation scenarios. T...

Quality Function Deployment (QFD) is a well-known quality improvement and assessment methodology that can be applied in different fields, including higher education. The principle of continuous refers to the study process also relates initial analysis content program systematic process. research aims analyse assess application for improvement, particularly focusing on assessment. Research resul...

Abstract For continuous growth and sustaining the competitiveness of a company, product developers spend most their time making crucial decisions to address great variety unpredictable uncontrollable information. Several mathematical approaches have already been adopted aid in selecting best concept for meeting customers’ requirements exceeding expectations. However, those methods do not cope w...