Abstract This chapter introduces the basic information for need of strategic decision-making, including internal key organization, external information. Strategic decision makers are required to conduct analysis and have a deep understanding industry trend organization resources capabilities.

In the emerging electronic environment, knowing how to create customercentered Web sites is of great importance. This paper reports two studies on user perceptions of Web sites. First, Kano’s model of quality was used in an exploratory investigation of customer quality expectations for a specific type of site (CNN.com). The quality model was then extended by treating broader site types/domains....

Cloud customers need guarantees regarding the security of their virtual machines (VMs), operating within an Infrastructure as a Service (IaaS) cloud system. This is complicated by the customer not knowing where his VM is executing, and on the semantic gap between what the customer wants to know versus what can be measured in the cloud. We present CloudMonatt, an architecture for monitoring a VM...

This paper presents an in-depth case study from a development project in the bank sector. The findings have implications for companies that consider openness in their innovation activities. A large company that wishes to involve suppliers, partners, customers and end-users need to be prepared organizationally, with e.g., motivated individuals, and allocated budgets. This applies regardless comp...

In this paper, we propose a sampler for the product-form solution of basic queueing networks, closed Jackson networks with single servers. Our approach is sampling via Markov chain, but it is NOT a simulation of behavior of customers in queueing networks. We propose a new ergodic Markov chain whose unique stationary distribution is the product form solution of a closed Jackson Network, thus we ...

This double issue of Cybernetics and Human Knowing is dedicated to celebrating the life and work of Heinz von Foerster, cybernetician extraordinaire. He died on October 2nd, 2002. Mai von Foerster, his wife of over 60 years, died on June 22nd, 2003. They lived as a team and it is wrong to think of the work that appeared under the authorship of Heinz von Foerster without thinking of Mai's part i...

We study a variant of the Probabilistic Travelling Salesman Problem arising when retailers crowdsource last-mile deliveries to their own customers, who can refuse or accept in exchange for reward. A planner must identify which offer, knowing that all need fulfilment, either via crowdsourcing using retailer’s vehicle. formalise problem and position it both literature about among routing problems...

More than forty years after Gilbert Ryle published his paper on "Knowing How and Knowing That" in 1945, 1 the problem of practical knowledge has still failed to establish for itself a secure position in the field of problems dealt with by analytic philosophers. Thus even today it can safely be asserted that it is discursive or theoretical knowledge, knowledge linguistically expressed, above all...

The environment of the (r|p)-centroid problem is composed of two noncooperative firms, a leader and a follower, competing to serve the demand of customers from a given market. The demand of each customer is totally served by a facility of the leader or follower according to a customer choice rule. The goal of both the leader and the follower is to maximize its own market share. The (r|p)-centro...