this paper reports a survey and case study research outcomes on the application of data envelopment analysis (dea) to the ranking method of european foundation for quality management (efqm) business excellence model in iran’s automotive industry and improving benchmarking process after assessment. following the global trend, the iranian industry leaders have introduced the efqm practice to thei...

This study aimed at explaining the effective indicators on human resource productivity for organizational excellence with an emphasis quality and entrepreneurship. It is mixed research descriptive-survey. The statistical population compiling management specialists of employees Kerman organizations evaluation. Data were analyzed using structural equation modeling exploratory factor analysis. Res...

Background: Based on recommendation of management development and organizational change center of the ministry of health. EFQM model is the most appropriate model to deploy in country`s hospitals. In this study we assess quality of emergency wards in khorramabad hospitals based on EFQM model and compare it with results of annual evaluation of the ministry of health. Materials and Methods: this...

At the beginning of the 20 Century the world of work was revolutionized both by Frederick Taylor and his “Principles of Scientific Management” (Taylor 1911) and Max Weber ́s principles of a “bureaucratic-monocratic file-oriented administration ”. These approaches, which were based on efficiency and rationality, had for a long time a determining influence on organizational behaviour and still hav...

This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to thei...

INTRODUCTION In the world, the health policies are necessary to satisfy with efficiency the requirements of the quality management in the health sector. The laboratory of the academic clinics of Lubumbashi in Africa was inspired by the EFQM model to improve its performance and the quality of its services offered to the community. The aim of this survey is to evaluate the level of job satisfacti...