In the analysis of trust, we are inevitably drawn to the complex two-way interrelationships between it, the economic and political fabric of society, and the individuals who constitute that society. On the one hand we may be concerned with its role in the creation of that fabric and its psychological impact on the individual, and on the other we may be concerned with how that fabric and the pro...

System troubleshooters keep important organizational systems operating. This study examines factors influencing system troubleshooter trust in their supervisors, contrasting experiential and non-experiential factors. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial interpersonal trust develops through non-experiential factor...

Trust lies at the foundation of nearly all major theories of interpersonal relationships. Despite its great theoretical importance, a limited amount of research has examined how and why trust develops, is maintained, and occasionally unravels in relationships. Following a brief overview of theoretical and empirical milestones in the interpersonal-trust literature, an integrative process model o...

This article suggests that an important source of political conflict in Latin America and the Caribbean is the disagreement among the citizenry on the role of government in reducing economic inequality, particularly between the very rich and the poor. While the poor clamor for vigorous public policies to reduce economic inequality, the rich show significantly lower support. The findings of this...

OBJECTIVES Patients' trust in general practitioners (GPs) is fundamental to effective clinical encounters. Associations between patients' trust and their perceptions of communication within the consultation have been identified, but the influence of patients' demographic characteristics on these associations is unknown. We aimed to investigate the relative contribution of the patient's age, gen...

Self-expression and interpersonal sharing of emotion have been shown to strengthen groups. However, how to accomplish such interpersonal sharing in public settings is a challenge. In a pilot study of a prototype system, we sought to facilitate public self-expression and sharing of affective information. We followed five design principles around the concept of art-mediated self-expression and cr...

This paper argues that respect, defined as esteem for another person’s abilities and character, is an important factor in successful collaborative work. In making this claim, trust is used as the springboard for why interpersonal attitudes are important in the first place. Respect is first differentiated from trust conceptually, and then examined empirically in simulated top management teams. I...

Executive Overview In many organizations, informal networks are the primary means by which employees find information, solve complex problems, and learn how to do their work. Two forms of interpersonal trust—trust in a person’s competence and in a person’s benevolence— enable effective knowledge creation and sharing in these networks. Yet, though conceptually appealing, trust is an elusive conc...