Effective nurse shift-to-shift handover is a prerequisite for high-quality inpatient care. Combining person-centeredness with the need for improved handover rituals, we introduced and evaluated person-centered handover (PCH) in an oncological inpatient setting. PCH is the shift-to-shift nursing report performed together with the patient according to a set structure focused on patient participat...

Patients are the main object who must get best service at a hospital, because quality of hospital services determines recovery patient and hospital. The has two components, namely fulfillment predetermined standards satisfaction. Hospitals provide that focus on Improving health can be started by evaluating each element plays role in shaping application evaluation measures to care is needed as a...

Health care systems today are complex, technically proficient, competitive, and market-driven. One outcome of this environment is the recent phenomenon in the health care field of "consumerism." Strong emphasis is placed on customer service, with organized efforts to understand, measure, and meet the needs of customers served. The purpose of this article is to describe the current understanding...

BACKGROUND The successful utilization of the balanced scorecard (BSC) framework in health care has been demonstrated in the literature. Given these successes, a financially struggling hospital implemented a BSC framework intervention which attempted a culture change centered upon patient satisfaction which it hoped would translate to improved financial stability. Despite the evidence of BSC suc...

BACKGROUND Hospitals use patient satisfaction surveys to assess their quality of care. A key question is whether these data provide valid information about the medically related quality of hospital care. The objective of this study was to determine whether patient satisfaction is associated with adherence to practice guidelines and outcomes for acute myocardial infarction and to identify the ke...

OBJECTIVES There is little research into the constituents of effective psychiatric inpatient care. The aim of this study was to assess the effectiveness of a newly adopted model of inpatient care; the acute assessment ward. DESIGN Review of data collected over a year-long period. SETTING Acute assessment ward in North London. PARTICIPANTS All Admissions between 8 October 2009 and 7 Octobe...

OBJECTIVE To determine whether internists' attitudes toward the hospitalist model change after implementation of a new inpatient service. DESIGN Cross-sectional surveys performed in 1998 and 2000. SETTING Tertiary care hospital in Boston, Mass. SUBJECTS A total of 236 internal medicine board-certified physicians affiliated with Beth Israel Deaconess Medical Center. MAIN OUTCOME MEASURES...

This qualitative study aimed to investigate work demands experienced by healthcare workers in an adult eating disorders inpatient service. It also aimed to investigate the use of social support and job satisfaction in this setting. Twelve healthcare workers from an eating disorders inpatient ward, including nurses, healthcare support workers and occupational therapists, participated in semi-str...