Purpose This study aims to identify problems connected information classification in theory and put those into the context of experiences from practice. Design/methodology/approach Five themes describing are discussed an empirical study, having informants represented both a public private sector organization. Findings The reasons for occur exemplified by informants’ experiences. concludes with ...

This paper attempts to extend our understanding of service operations in the advent virtual services. Through analysis central aspects delivery process and extant classification literature, introduces a provider-customer input-based classification. Empirical breakdown number processes their constituent parts suggests that for be complete it ought consider actions input provider customer. Additi...