Government performance appraisal is an important component of performance management, plays an influential role in reducing administrative cost, raising administrative efficiency and continually promoting governments’ improvement, but because of the difference in ideas, benefit obstruction and numerous reasons, the government performance appraisal still has many problems in implementation proce...

Performance management is tied to external forces and stakeholders whose assessment of performance is more focused on societal outcomes than purely financial outcomes. Government, corporate, and even personal performance measurement should take into account societal indicators that link these disparate yet intertwined spheres of influence. New initiatives in both government and commercial secto...

In the general facilities management literature, it is assumed that there is a causal link between facilities management practices and performance. The role of facilities management in facilitating organisational performance, and thereby in providing competitive advantage, is widely acknowledged. However, the mechanisms of how this happens in higher educational establishments are quite unclear,...

The e-government websites (EGWS) provide comprehensive government information contents and online services for residents and become an important interactive platform between province authorities and residents. In this article, we construct a set of systematic, objective, effective, and service-oriented EGWS performance evaluation model, and utilize the quantization methods, analytic hierarchy p...

The potential success of e-government depends on its citizens adopting online services and the security of those services. However, despite the development and diffusion of a variety of government services on the Internet, little research has been carried out regarding: (1) the impact of perceived confidentiality of a user’s information on his or her intention to use the service; (2) the relati...

Research was sponsored by the U.S. Army Research Laboratory and the U.K. Ministry of Defence and was accomplished under Agreement Number W911NF-06-3-0001. The views and conclusions contained in this document are those of the author(s) and should not be interpreted as representing the official policies, either expressed or implied, of the U.S. Army Research Laboratory, the U.S. Government, the U...