The franchise business not only provides good products but also services that satisfy the franchisee. One of Indonesian company franchise, Arofah Kebab, is facing issues with franchises who inconsistenly purchase raw materials and inactive franchises. problems may be caused by kebab’s inability to maintain quality its franchisees. Kebab has no information about service. This study aims analyze ...

Objective: to analyze the associative relationship between performance of franchise networks and level satisfaction franchisees, under hypothesis that franchisees has a positive association with network. Methodology/approach: operationally, descriptive documentary research quantitative approach was carried out in 106 Brazilian from 12 different sectors comprising 20,261 franchised units. The da...

Purpose –This paper examines the inter-organisational processes used to control international master franchise agreements from operational, relational and evolutionary perspectives. Design/methodology/approach – The research is undertaken through a qualitative, in depth case study in the international hotel industry. The case comprises an international master franchise agreement between a large...