One of the most widespread trends in government in past decades has been the diffusion of quantitative measures of performance. This trend is motivated partly by the hope that policymakers will use this data. However, we know little about individual’s basic tendencies to incorporate and use performance data. This paper draws from interactive dialogue theory to argue that the connection between ...

This study proposed a conceptual model to examine how customers’ perceptions of physical environment influence disconfirmation, customer satisfaction, and customer loyalty for first-time and repeat customers in upscale restaurants. Using a structural equation modeling analysis, this study showed that facility aesthetics, lighting, layout, and social factors had significant effects on disconfirm...

This study presents two extensions to the two-stage expectationconfirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating condition...

Traditionally measurements of service quality have followed the expectation-disconfirmation approach. Further, previous studies shown that negative disconfirmation is more influential than positive disconfirmation. In this research, we hypothesized information systems(IS) scales based on dimensionality (ED) and desire-disconfirmation (DD) Using SERVQUAL+ instrument data collected from 321 IS us...

A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services provided continuously and considered in general to be a public service, it is important to research this issue. Thus this paper discusses four research problems based on quality...

The first author's concepts of operational and conceptual disconfirmability are revised on the basis of recent critiques appearing in this journal. Operationaland conceptual disconfirmation can be conceived as alternative resolutions of the disconfirmation dilemma, which Ls the problem faced by a researcher when a theoretical prediction is empirically disconfirmed. Operational disconflrmation c...

Exposure therapy and cognitive behaviour therapy (CBT) are both effective in the treatment of panic disorder with agoraphobia. Cognitive theories suggest that the way in which exposure to avoided situations is implemented in either treatment may be crucial. In particular, it is suggested that clinical improvement will be greatest if opportunities for disconfirmation of feared catastrophes are m...

Two studies tested the predictions that the disconfirmation of the prospect of a mate’s sexual infidelity generates more intense relief in men than in women, whereas the disconfirmation of the prospect of a mate’s emotional infidelity generates more intense relief in women than in men. Additionally, the intensity of relief was predicted to increase with the likelihood of infidelity. The partici...

regarding the important role of health in economic growth and development, the purpose of the present paper is to investigate the impact of life expectancy, as the most important indicator of health, on economic growth in iran during 1965-2009. the estimated smooth transition regression (str) model supports a nonlinear threshold behavior in the relationship between life expectancy and economic ...