Employee engagement (EE) has been shown to have important implications for the success of organizations. Most researchers have discussed employee engagement in terms of factors in a top-down, hierarchical model of the organization. However, there may also be contributing factors from an employee’s intra-organizational social network. (IOSN). In this paper, we show that an employee’s social netw...

Managers increasingly understand that employee engagement is a prerequisite for high performance. This article examines how job, work environment, management and organizational factors influence levels of engagement among healthcare employees. Original data come from the Ontario Hospital Association-NRC Picker Employee Experience Survey, involving over 10,000 employees in 16 Ontario hospitals. ...

Employee engagement (EE) has been shown to have important implications [1] for the success of organizations. Most researchers have discussed employee engagement in terms of factors in a top-down, hierarchical model of the organization. However, there may also be contributing factors from an employee’s organizational social network (OSN). In this paper, we show that an employee’s social network ...

This research investigates whether or not employee engagement has an impact on upselling effectiveness in the car rental service industry, where upselling is a key performance metric for customer development. Our empirical strategy employs a series of simple empirical tests based on measures of engagement constructed using various sub-groups of employees and questions. The main results demonstr...

BACKGROUND Increasing the engagement of employees in the treatment process of patients may benefit a hospital and employee productivity and may result in better patient care and satisfaction with medical services. Given this, the first step in improving the quality of patient care is better availability of doctors for patients in a hospital ward. METHODS The research for this paper was conduc...

ISSN: 0971-1023 | NMIMS Management Review Volume XXXIV | Issue 1 | April 2017 ISSN: 0971-1023 | NMIMS Management Review Volume XXXIV | Issue 1 | April 2017 Job Crafting and Employee Engagement: A multivariate study Abstract Research on positive psychology states that employees allowed to craft their jobs proactively balance their work, improve their performance and enhance their overall well-be...

This report explores international experience of staff involvement processes to improve employee engagement, service quality and resource use in health care services. It discusses the relationships between staff involvement, employee engagement and organisational performance, drawing on published literature yielded by brief online and journal searches of articles in English. It also draws on Pu...