Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management’s (EFQM’s) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/m...

Purpose: The research aims to study the measurement of performance accounting units level sample by using Federal quality Model European (EFQM) Design/methodology/approach: which included seven dimensions "Leadership, Strategic Planning, External Focus, Information and Analysis, Faculty / Staff Workplace Process Effectiveness & Outcomes Achievements" And its effect on Control Environment, i...

Purpose – The paper introduces a self-assessment software tool for managers. The design of this instrument is based on the EFQM Excellence Model. Methodology/approach The methodology determines an overall index, considering the level of fulfillment of each criterion and the “visible” and “invisible” influences between criteria and subcriteria. Findings – The designed tool allows highlighting En...

Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and Shingo promote are embedded into three pillars sustainability, as well propose a conceptual model excellence in business towards sustainability. Methodology/Approach: Following PRISMA methodology, 102 articles were included review. A bibliometric co-citation network...