The purpose of this paper is to provide an enabler-based approach for a supervised self-assessment of operations excellence (OsE). Based on the latest approaches of excellence in operations from the literature as well as on the philosophy of the EFQM model, an OsE working definition was developed. In contrast to operational excellence (OE), which deals exclusively with the optimization of resul...

Although there has been significant research on both project success criteria and critical success factors for projects, there has not been a concept defined that can link the two. This while the need to relate critical success factors to project success criteria is identified in both theory and practice. The Project Excellence Model, described in this paper, is adapted from the EFQM-model and ...

OBJECTIVE The use of the European Foundation for Quality Management (EFQM) Model in health care has found that this model is useful in promoting quality improvement, but its use in health care organizations is challenging because being a generic model, it does not cover the clinical aspects or the specifics of this field. For that reason, this article aims to bring the EFQM fundamental concepts...

The objective of this paper is to examine the EFQM Excellence Model as an enabler of E-procurement adoption and the effect on purchasing performance. The study utilized a cross-sectional telephone survey of a sample of Spanish manufacturing companies using multiple informants. A total of 200 firms responded making a total of 800 responses. Data was analyzed using structural equations modelling....

while many researchers devoted numerous articles to the organizational culture, relatively few articles have been contributed to culture and performance research. the purpose of this study is to shed light on the role of organizational culture on performance. to achieve this goal and in order to measure organizational culture, denison organizational culture model was used. the components of thi...

This study aimed at explaining the effective indicators on human resource productivity for organizational excellence with an emphasis quality and entrepreneurship. It is mixed research descriptive-survey. The statistical population compiling management specialists of employees Kerman organizations evaluation. Data were analyzed using structural equation modeling exploratory factor analysis. Res...

The improvement of the quality of the services is one of the primary sources of competitive advantage in health care organizations. As customers typically search for higher quality of care when choosing treatments, health plans and providers, the health care organizations strive to improve the quality of care and patient safety and satisfaction, as primary goals, with the resources that are ava...

Purpose – The paper introduces a self-assessment software tool for managers. The design of this instrument is based on the EFQM Excellence Model. Methodology/approach The methodology determines an overall index, considering the level of fulfillment of each criterion and the “visible” and “invisible” influences between criteria and subcriteria. Findings – The designed tool allows highlighting En...