Many organizations have recognized that knowledge is the most important resource in today’s economy. With regards to knowledge-based views of the firm, organizations are actively embracing knowledge management with the expectation of acquiring and maintaining high levels of organizational performance. The relationship between knowledge management (KM) and organizational performance has been the...

This paper explores the linkage between organizational structure and cross-cultural management. It suggests that a fluid and continuously evolving structure enables effective crosscultural management. In support of this proposition, the paper reports on the experience of one of the world’s largest financial services corporations – a Swiss Bank. The bank adopted a different type of organizationa...

in the recent decade, given the importance of customer in online environment, creating loyalty has been proposed as an essential challenge for electronic stores. the present study focuses on the role of trust in order to facilitate the process of making e-customers loyal. to this end, a model was proposed that especially focuses on individual factors ( perceived usefulness, perceived ease of us...

The paper aims at developing a more comprehensive design theory for designing effective IT architectures based on organizational design principles. It builds on the sociotechnical systems design theory (STS-D) for the design of work, workplaces and organizations as developed in the Lowlands (The Netherlands and Belgium). Traditional sociotechnical approaches study the effects of the technical s...

nowadays knowledge is a strategic and valuable resource as well as a property for any organization. without proper management and use of this valuable resource, providing good quality products and services is difficult and sometimes impossible. on the other hand, implementing knowledge management without appropriate structure is not possible. organizations should adopt structures that allow the...

undoubtedly, information technology (it) has undergone extensive developments in various social and economic spheres; its effect on human society is in such a way that the world today is referred as information society. besides, information technology, attributed as the main agent of global change, is to achieve meta- organization purposes. it also pertains to appropriate information formulated...