the aims of this paper are to measure the brand equity of e-banking services, and to improve the conceptualization of customer-based e-service brand equity. a pilot and a main study were conducted. the findings in this study support the model of customer-based brand equity in e-service. a pilot and a main study were conducted. this study used a sample of 130e-banking customers. from the interre...

Difficulties in defining as well as understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites. This study presents a definition and model of e-government service quality that bridges the gap between e-government and marketing literatures. We then explore the delineation between service content and delivery quality...

Web services promise to become a key enabling technology for B2B e-commerce. One of the most-touted features of Web services is their capability to recursively construct a Web service as a workflow of other existing Web services. The quality of service (QoS) of Web-services-based workflows may be an essential determinant when selecting constituent Web services and determining the service-level ...

quality of service (qos) is an important issue in the design and management of web service composition. qos in web services consists of various non-functional factors, such as execution cost, execution time, availability, successful execution rate, and security. in recent years, the number of available web services has proliferated, and then offered the same services increasingly. the same web ...

There is little research that addresses methodological issues in the context of e-service quality. This study content analyzed e-service quality articles published between 2003 and 2013 to assess methodological issues in this field. Sampling methods (probability vs. nonprobability), use of undergraduates (UGs) in research, service context, geographic location, demographic information, research ...

Use of e-learning programs has been expanding, owing in part to the high demand for education, particularly in developing countries. The success, however, of these programs shows varied results. Very little research addresses the issue of e-learning service quality in higher education environment. Therefore, it has become vital to assess the quality of e-learning offerings, as it is critical to...

The purpose of this article is to examine the theoretical foundations of e-service quality and develop a conceptual model for it. Even though e-service quality has increasingly attracted the attention of researchers, the existing research in this area is mostly focused on identifying quality dimensions of e-services without any deeper attention to the mechanism behind the quality perception. Th...

this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...