This study aims to apply Grey system based on modified E-S-Qual model to analyze e-service quality.Questionnaires on the basis of E-S-Qual model, which consisted in 7 dimensions, were distributed among customers of 5040.ir, an online retailer in Iran. 251 questionnaires were obtainedfrom the customer’s website. After applying the method and calculating the scores in each dimension, the gap betwe...

Web services promise to become a key enabling technology for B2B e-commerce. One of the most-touted features of Web services is their capability to recursively construct a Web service as a workflow of other existing Web services. The quality of service (QoS) of Web-services-based workflows may be an essential determinant when selecting constituent Web services and determining the service-level ...

Background The Millennium Development Goals (MDGs) availed opportunities for scaling up service coverage but called for stringent monitoring and evaluation (M&E;) focusing mainly on MDG related programs. The Sustainable Development Goals 3 (SDGs) and the universal health coverage (UHC) agenda present a broader scope and require more ...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

E-services are a relatively new phenomenon and have gained more and more attention by researchers. Services are often characterized as intangible, perishable, experience based, difficult to standardize products needing many interactions between customers and providers. E-services are about the use of information and communication technology, especially web services, for efficient and effective ...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

E-service involves the delivery of service through information technology based service delivery channels such as the Internet. Many e-services are distinguished by the active and significant participation of customers in real-time service design and delivery, a phenomenon referred to as service co-production. Because e-service often involves higher levels of service co-production than in tradi...

Information and communication technology is progressively evolving around the world. Organizations and providers of online services, have to keep up with technological advancements when providing services and meet the redoubling expectations of its customers. At a global level there is wider adoption of e-government, a term coined in the recent past to describe the methodology that implements t...

This special issue was motivated by the quality of the works presented at the conference and by the increasing proliferation of service-oriented systems in our society such as e-governance, e-health and e-commerce systems. We believe that the contributions in this volume provide a valuable example of current research in this area. We also believe that the published works will contribute to the ...