In an uncertain and competitive environment, product portfolio management (PPM) becomes more challenging for manufacturers to decide what to make and establish the most beneficial product portfolio. In this paper, a novel approach in PPM is proposed in which the environment uncertainty, competitors’ behavior and customer’s satisfaction are simultaneously considered as the most important criteri...

The location of facilities anywhere in an area in which several competing facilities already exist and serving the demand points has been brought to light in this work. Because of the great importance of health care systems in the health of the people, these systems have been studied in the present paper. Creation and maintenance of competitive advantage in health care systems requires optimizi...

in a rapidly changing environment, turbulent, unpredictable and full of uncertainty, organizations should have a productive, creative and continuous learning capability and potential in order to survive, grow, and accomplish goals in order to create superior value for all their stakeholders, especially customers. such a learning capability of organization and its continuous development depends ...

a facility location is said to be competitive when other facilities are present in the market and new facilities have to compete with these existing facilities for a market share. in other words, in a competitive facility location problem we do not see monopoly that exists in classic location models. in such a situation, existing facilities react to locate new facilities by adjusting their attr...

Currently, acquisition of resources in banks is subject to attraction of the resources of banking customers. Meanwhile, the Bank’s valuable customers are one of the best resources to make profit for banks. Several different models are introduced for evaluation of profitability of the customers; but most of them are classical models and they are unable to evaluate the customers in complete and o...

Objectives The recent shift, from merely traditional approach providing only financial services to the new trend implying banks can be considered as business partners meeting their whole financial needs and creating a win-win relationship, in customers’ opinion towards banks has made banks try to apply banking marketing strategies to help attract more customers and respond to their needs. Hence...

Objective Given a set of restaurants, open a new restaurant so that it takes over as many customers as possible from the existing competitors.

This study discusses salespersons' emotional intelligence, one of the key abilities necessary to meet customers' needs effectively, and express positive emotions in frequent interactions with customer. Emotional intelligence refers to self-controllability and social ability emphasizing pro-social aspect and understanding of others. This study investigates how salespersons' emotional intelligenc...

Organizations and firms are increasingly capturing more data about their customers, suppliers, competitors, and business environment. Most of this data is multi-attribute (multi-dimensional) and temporal in nature. Data mining and business intelligence techniques are typically used to discover patterns in this data; however, mining meaningful temporal relationships is often difficult. We introd...