The progress of child and adolescent psychiatry has been greatly influenced by the development and implementation of diagnostic reliability studies. The key components of these studies have been the use of standardized structured interviews, the use of trained interviewers, and reliability designs that confirm the level of interrater reliability for a diagnosis or a number of diagnoses in a spe...

The purpose of the research is to analyze factors of serviceability and reliability that could influence internet banking customer satisfaction in China. Moreover, the paper also tries to explain the relationship among serviceability, reliability and customer satisfaction, and to find some major variables for keeping high level internet banking customer satisfaction. The data demonstrated that ...

To realise the potentials of CRM (customer relationship management), relationship-specific processes need to be designed and implemented in companies. This is all the more important and complicated in business networks where two or more actors collaborate to serve the customers. A good collaboration within business networks is the basis for understanding the customer process and identifying cus...

If you had invested in an index mutual fund pegged to the Standard & Poors 500 at the beginning of 1990, you’d have done very well. But if you had invested in a fund consisting of companies that excel at customer management, your investment would have outperformed the Standard & Poors 500 by 300 percent! The lesson is clear: companies that actively manage and nurture their customer relationship...

Whether you buy a laptop computer or a lawn mower, you expect to learn how best to use it. For some products it is enough to skim the user’s manual. For others you need to attend a class. In the past, product training was considered an attribute of product support. It came bundled with the product and was an expected feature like a power cord or the certificate of warranty. This situation has c...

Abstract Failure mode and effect analysis (FMEA) is a systematic approach for identifying potential failures before they occur, with the intent to minimize the risk associated with them. It has been widely used in the various manufacturing industries as a solution to reliability problems. As the importance of the service sector is increasing, however, it has been recently extended to some appli...

Marketing strategy is an integral component of the successful business activity a modern enterprise in any field economic activity. The work presents results research into need for client-oriented marketing business. purpose to study important stages creating enterprise. main market segmentation and its key characteristics have been identified. Considered opportunities provide customers with be...