Available online 15 October 2011 This research examines and measures the outcomes of electronic customer relationship management (e-CRM) system implementation in the Thai banking industry from customers' perspectives. Because most e-CRM implementations cannot be directly seen or recognised by customers, a literature review and interviews with experts in the Thai banking industry were used to de...

Due to the advancement of Internet technology and globalization commerce, e-commerce is developing at an unexpected speed. With rise China’s industry substantial increase in number merchants, competition its has also increased. In this context, consumer satisfaction all affected, so paper conceptually discusses attributes on e-customer satisfaction. The reviewed literature highlights factors is...

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

February 1998 A developer of software or software-related products wants to stay in business—which is strongly tied to customer satisfaction. Customer satisfaction can be expressed in many ways. First and most important, a product should do what the customer wants it to do. In addition, when a customer pays a developer to develop software products, the customer wants these products to be delive...