the main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. the customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. the findings of the study has direct practical relevance for the bank...

In recent years, Internet banking has made dramatic progress across the world. In this paper, the nature and business rationale of Internet banking are briefly reviewed and analysed. Then a multiple regression model is proposed to study the relationship between electric connectivity (PC, Internet and Mobile) and customers’ adoption of Internet banking. Empirical results are obtained and analyse...

The technical steps for migration of a large-scale banking application towards an new and open application architecture are discussed. Business needs and derived from that technical requirements demand a new flexibility in application design. Flexible solutions can be better built on solid ground, so the importance of a solid architectural foundation like CORBA is emphasized. The development of...

Data mining is becoming strategically important area for many business organizations including banking sector. It is a process of analyzing the data from various perspectives and summarizing it into valuable information. Data mining assists the banks to look for hidden pattern in a group and discover unknown relationship in the data. Today, customers have so many opinions with regard to where t...

customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...

79 The European banking sector is currently undergoing rapid changes due to recent financial market developments and the introduction of new legislation, such as the Capital Requirements Regulation/Capital Requirements Directive IV. This study aims to identify emerging patterns of these changes in the European banking sector via clustering analysis. There is a broad stream of literature analyzi...

The Chinese banking sector has gone through a consistent process of the reform which includes liberalization of the business to foreign banks, privatization and listing bank shares, allowing diversifications into intermediary business beyond the traditional deposit and loan activities. In the mean time, the changing structures of the banking sector and the favourable economic condition in the r...

Islamic Banking is growing at a rapid speed and has showed unprecedented growth and expansion in last two decades in spite of mismatching of existing financial framework and business practices. By the end of 2008 volume of Islamic banking has reached to US $ 951 Billion with operation in more than 50 countries. Middle East is the centre of Islamic banking with contribution of approximately 80% ...

This paper has several objectives. First, it illustrates the history and explosive growth of Internet banking services in China. In general, the development of Internet banking services is still in its nascent stages in China, with a considerable quantity of potential customers. Second, we discuss the characteristics of Internet banking in China. We have determined that Chinese Internet banking...

If technological revolution is at its peak, one of the notable sectors of the economy where technology is at it helm of affairs with respect to customer service is BANKING. Over the years, banking has transcended from a traditional brick-and mortar model of customers queuing for services in the banks to modern day banking where banks can be reached at any point for their services. In today’s bu...