This paper addresses what kind of system allows the victim of a trust breakdown to fairly assess an unintentional offender who is also a benevolent member. Two systems were compared: a system that displayed the offender’s unblemished reputation score as obtained in previous interactions with other members, and a system that also had a communication channel which displayed the offender’s express...

The present study examined the different levels of (im)politeness strategies in expressing request, apology, and refusal speech acts across intermediate and advanced Iranian EFL learners to identify their attitudinal ratings of their produced structures in terms of pragmatic success and (im)politeness mannerism. A discourse completion test including 2 Likert scales on attitudinal appropriatenes...

This experimental study examined differences in doctor-patient relationships according to the health communication strategies during cases of medical malpractices occurred at primary medical institution. A total of 116 subjects aged in their 20s-50s was sampled. The first medical malpractice scenario chosen was the medical malpractice case most frequently registered at the Korean Medical Associ...

When making a mistake, individuals are willing to apologize to secure further cooperation, even if the apology is costly. Similarly, individuals arrange commitments to guarantee that an action such as a cooperative one is in the others’ best interest, and thus will be carried out to avoid eventual penalties for commitment failure. Hence, both apology and commitment should go side by side in beh...

Title of thesis: WHEN APOLOGIES WORK: THE BENEFITS OF MATCHING APOLOGY CONTENT TO VICTIMS AND CONTEXT Ryan Fehr, Master of Arts, 2007 Thesis Directed by: Dr. Michele Gelfand Department of Psychology Research shows that apologies are useful social tools. They help people to resolve conflict, reduce feelings of aggression, and foster forgiveness. Yet common sense tells us that all apologies are n...

Alice is a moral responsibility abolitionist. She firmly believes that no one (including herselO is ever morally responsible, that rewards and punishments can never be justified on the basis of just deserts, and that blaming people for vicious character traits and vile acts is never morally justified. One day, Barbara, Alice's dearest friend, confides to Alice a special secret: a secret Barbara...

The purpose of this article was to analyze the concept development of apology in the context of errors in health care, the administrative response, policy and format/process of the subsequent apology. Using pragmatic utility and a systematic review of the literature, 29 articles and one book provided attributes involved in apologizing. Analytic questions were developed to guide the data synthes...

This paper was set out to investigate the main cultural differences between Saudi and British participants making apologies with a focus on the role of the gender of the addressee in the selection of apology strategies in gender-segregated vs. coed societies. Written questionnaires were used to collect data from 80 participants: 20 Saudi males, 20 Saudi females, 20 British males and 20 British ...