It is difficult for the firm investing in information technology (IT) to appropriate a1 of the benefits from its investment for itselfit is very easy to imitate innovations in IT. Airlines have installed computerized reservations systems (CRSs) in travel agencies in order to appropriate the returns from their investments in information technology. The airlines expected to obtain a number of ben...

Based on an Eulerian network model, air traffic flow in the National Airspace System is optimized using second order adjoint methods for hyperbolic PDEs. Multiple airlines with independent cost structures are added to previous work on air traffic flow modeling and optimization. A cooperative, distributed solution methodology is proposed that allows airlines to keep cost information private by d...

This study examined the Customer Relationship Management (CRM) practices used in selected airlines in the Nigerian Aviation industry. It investigated the factors influencing the effective deployment of Information and Communications Technology (ICT) for CRM and determined the effects of ICT on the performance of the industry. The study was conducted in the Head Offices of the local airlines (La...

The airline industry employs advanced e-commerce technologies to retain frequent customers and attract new passengers, but it is likely that not all airlines have clear knowledge about how many gaps should be filled between the status quo and an ideal website. This study proposes an integrated model for evaluating airlines’ websites in terms of the perspectives of “marketing mix 4Ps” and “websi...

To cut down cost in a competitive environment, airlines must avoid delays and operation inefficiencies in both airside and landside. However, previous studies have paid little attention to an airlines’ ground operation in airports’ cargo terminals. The purpose of this paper is to demonstrate how to employ the Fuzzy Critical Path method (CPM) to find out airport’s ground critical operation proce...

Without sustainable competitive advantage firms have limited economic reasons to exist and will decline. Competitive advantage concerns the factors which provide competitive strength. This paper is based upon the resource-based view which considers firm resources to be heterogeneous and which believes that firms only have a small bundle of core resources irrespective of their overall performanc...

INTRODUCTION The purpose of this study was to perform a descriptive, content-based analysis on the different forms of documentation for in-flight medical emergencies that are currently provided in the emergency medical kits on board commercial airlines. METHODS Passenger airlines in the World Airline Directory were contacted between March and May 2011. For each participating airline, sample i...

In addition to the increasing passenger demand, airline frequency competition is another reason for the growing demand for airport resources. By providing more flight frequency, an airline attracts more passengers. As a result, demand for flight operations often exceeds capacity at congested airports, resulting in delays and disruptions. At some congested airports, the limited airport capacity ...