The ISO 9000 series of quality management systems standards is widely diffused, with over 560,000 sites certified in 159 countries (as of December 2002). Anecdotal evidence suggests that global supply chains contributed to this diffusion, in the following sense. Firms in Europe were the first to seek ISO 9000 certification. They then required their suppliers to do likewise, including those abro...

Purpose – This research paper aims to explore the relationship between ISO 9000 certification and organisational performance by developing an ISO 9000 relationship model. Design/methodology/approach – A survey instrument was used for quantitative data collection based on a global survey in collaboration with the Anderson School of Business, UCLA. All items were measured on a five point modified...

Although institutional theorists maintain that the widespread diffusion of ISO 9000 is the result of institutional forces, they have neglected the potential gains to top management in the perpetuation of the standard. Based on a longhorizon event study with control firms to detect long-term abnormal financial gains, we investigate the impact of ISO 9000 adoption on CEO compensation in the U.S. ...

Boundary element methods (BEMs) are an increasingly popular approach to model electromagnetic scattering both by perfect conductors and dielectric objects. Several mathematical, numerical, and computaI. Bogaert, Department of Information Technology, Ghent University, SintPietersnieuwstraat 41, 9000 Gent, Belgium. ([email protected]) K. Cools, Department of Information Technology, Gh...

This study aims to facilitate knowledge management for Smalland Medium-Sized Enterprises (SMEs) by the proposed ISO 9000-based Knowledge Management System (KMS) introduction model. A Delphi study was employed to investigate critical success factors of both knowledge management and ISO 9000. The result helps SMEs easily build their KMSs.

QuEST Forum pursues the goal of global telecommunications quality and industry-wide performance excellence through its TL 9000 standard. Building on ISO 9001, TL 9000 provides the telecommunications industry with a consistent set of quality expectations that parallel rapid technology changes and customer expectations resulting in a unique and robust quality management system that drives continu...