Purpose: The research aims to study the measurement of performance accounting units level sample by using Federal quality Model European (EFQM) Design/methodology/approach: which included seven dimensions "Leadership, Strategic Planning, External Focus, Information and Analysis, Faculty / Staff Workplace Process Effectiveness & Outcomes Achievements" And its effect on Control Environment, i...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. In performance management a new category of systems and processes have been setup linked with the need to integrate strategy and key indicators of ...

The improvement of the quality of the services is one of the primary sources of competitive advantage in health care organizations. As customers typically search for higher quality of care when choosing treatments, health plans and providers, the health care organizations strive to improve the quality of care and patient safety and satisfaction, as primary goals, with the resources that are ava...

Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management’s (EFQM’s) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/m...

european foundation for quality management (efqm) model is a widely used quality management system (qms) worldwide, including iran. current study aims to verify the quality assessment results of iranian national program for hospital evaluation (inphe) based on those of efqm.this cross-sectional study was conducted in 2012 on a sample of emergency departments (eds) affiliated with tehran univers...