OBJECTIVE To assess factors associated with patients' satisfaction with the treatment by dentists in primary health care (PHC) in Brazil. MATERIALS AND METHODS The dataset was part of a nationwide cross-sectional survey for evaluating PHC teams conducted by the Brazilian Ministry of Health. Patients from each of 16,202 oral health teams were interviewed. In addition to sociodemographic inform...

OBJECTIVE the main objectives of our study was to gain an understanding of how primary care midwives in the Netherlands feel about their work and to identify factors associated with primary care midwives׳ job satisfaction and areas for improvement. DESIGN a qualitative analysis was used, based on the constructivist/interpretative paradigm. Three open-ended questions in written or online quest...

OBJECTIVES The aim of this study was to determine factors of working conditions associated with job satisfaction among physicians in Japan. METHODS We sent a questionnaire to all the physicians who graduated from a medical school in Japan. Physicians who were satisfied with their job were determined as those who selected "very satisfied" and "satisfied" in response to the question: "Overall, ...

BACKGROUND Only 36% of sick Australians report being able to get an appointment on the day they need it, which is poor by international standards. This delay in care may impact on practice team morale, practice profitability and patient care. The Australian Primary Care Collaboratives Program aims to find better ways to provide primary healthcare services to patients through shared learning, pe...

placing me in this Chair, and, however unworthy I may feel myself of this renewed exhibition of your favour, I can only, in what remains of my term, throw myself unreservedly on your generosity, and do my best, however little that may be, in some small way to acknowledge the distinction you have conferred upon me. Alas, such a compliment at your hands only unfortunately too vividly reminds me t...

Artificial Intelligence tools and processes have hugely impacted the ecommerce industry satisfaction of online customers. With technology largely pervading all facets our lives, people want meaningful experiences. intelligence has ability to deliver positive experiences for customers that helps build brand trust customer satisfaction. Whether you are using your smartphone, laptop or voice assis...

In “Seven Principles for Improving Service and Patient Satisfaction,” Jon T. Nordrum, DPT, and Denise M. Kennedy, MBA, present a useful model and practical tips for offering the kind of service quality that will increase your patients’ satisfaction (page 15). It’s well worth the read. Patient satisfaction surveys are here to stay, and various versions of the CAHPS (Consumer Assessment of Health...

It’s 10 a.m. on a Thursday. You are running 45 minutes behind in seeing patients, you have a mountain of paperwork on your desk, and your staff is on edge because patients are complaining about the wait time. At your performance review yesterday, you felt unfairly assessed because of lower than expected patient satisfaction scores, and physician leadership is now saying you need to improve your...

PURPOSE Military service members receive their dental care from military dental clinics. The purposes of this study were to assess satisfaction and to identify predictors of patient satisfaction with the hygiene provider in military dental treatment facilities. METHODS Standardized surveys were administered from 2000 through 2004 by the Tri-Service Center for Oral Health Studies. Dependent va...