Background The effectiveness of brief interventions for risky drinkers by GPs is well documented [1]. However, implementation levels remain low. Facilitated access to an alcohol reduction website offers an alternative to standard faceto-face intervention, but it is unclear whether it is as effective [2]. This study evaluates whether online brief intervention, through GP facilitated access to an...

Managers at e-commerce firms are in need of proven methods for ongoing website evaluation. However, current approaches to website evaluation (e.g., user testing, inspection, inquiry) are not perfectly suited to the task at hand. This paper proposes a new business value-driven approach to website evaluation, which is theoretically grounded in the economic theory of production. We view online sho...

I firms frequently employ a two-stage approach to promotional activities. In Stage 1, they attract customers to their websites through advertising. In Stage 2, firms generate sales transactions or sales leads through their website. Comprehensive assessment of the promotional performance of pure online firms requires the study of Stage 1 and of Stage 2 jointly. In this paper we develop a joint t...

Managers at e-commerce firms are in need of proven methods for website evaluation. So, one of the most pressing issues is whether the design of their online storefronts is effective, and if not, which areas require attention and improvements. However, current approaches (e.g., user testing, inspection, inquiry) are not well suited to the task at hand. This paper proposes a new business value-dr...

Purpose – The purpose of this study is to develop and evaluate the use of a library mobile website at a university library. This paper aims to present the approach adopted to investigate users’ reactions to the new mobile platform. A usability test was also conducted to examine its effectiveness. Design/methodology/approach – Mobile websites for academic libraries were first reviewed prior to i...

This paper examines the interactions between clients of the Dutch Employee Insurance Agency UWV and their website werk.nl. The interactions taken into account are visits to the website, messages sent, questions asked and complaints filed. The analysis includes a characterization of clients based on their demographic aspects as well as their behaviour. The study further creates an understanding ...

In this paper we study privacy preservation for the publication of search engine query logs. In particular, we introduce a new privacy concern, which is that of website privacy (or business privacy). We define the possible adversaries that could be interested in disclosing website information and the vulnerabilities found in the query log, from which they could benefit. In this work we also det...