A 2009 observational study reported that private insurance status is associated with decreased mortality risk compared to no insurance. Employing the same statistical model but with more recent data, we observe a weaker and statistically insignificant relationship. However, Medicaid coverage is associated with increased mortality risk; the adjusted hazard ratio for Medicaid compared to no insur...

In order to grow and survive in a highly competitive market like the service industry, Electronic Customer Relationship Management (eCRM) has become a popular tool for Australian service organizations to attract, manage, and enhance customer relationships. However, due to increased competition and decreased product/services marketing cycle time, managing and building customer relationships have...

today, customer knowledge is one of the most important resources to innovation and organizations whose capabilities should be improved to absorb this knowledge. the acquiring and applying the customer knowledge are not facile and all forms of the customer information and knowledge do not result value creating. thus, current study introduces a model to measure customer knowledge absorptive capac...

As in many other countries, the take-up rate of eCommerce in Australian SMEs has been poor. The Australian Government has attempted to address this (in part) through its ‘Information Technology On-Line’ (ITOL) program – a program that aims to accelerate the adoption of eCommerce through the provision of seed funding to on-line projects proposed by industry-based consortia. Some 81 projects have...

The status of the Customer Relationship Management (CRM) literature is investigated for the period of 2000 to 2004 in order to provide an overview of academic writing on the subject and to identify blind spots in the present literature. The top ten MIS journals and proceedings of four international conferences were systematically screened. Selected publications were reviewed in a structured way...

This study explores how the organizational culture represented by conventional market orientation practices influences B2B relationship outcomes and financial returns for production-centered supplier firms. The market orientation practices of 187 large-sized production-centered supplier firms in the U.S. Midwest region are empirically studied using both combined approach and component-wise appr...

The current study examined whether young adults who start their exclusive romantic relationship via Friends with Benefits (FWB) relationships differed in relationship functioning from those who did not. After controlling for other salient predictors of relationship functioning (e.g., alcohol use, attachment style), young adults who were in FWB relationships prior to becoming exclusive reported ...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...

The current age of networked information systems brings concerns that in an increasingly global world the dominance of multinational corporations overrides regional and national identities. This view is challenged by the concept of glocalisation where ideas in the global environment are adapted to take account of local cultures. Many organisations operating globally seek to adapt their business...