We present an empirical test of a new measure to classify organizations according the tangibility product (output) flows delivered customers. Our exhibits consequences using standard industrial classifications assume that firms within same industry either share identical properties or sell homogeneous products. To illustrate misleading findings can result from these assumptions, we i...

We present a volumetric visual hull-based tangible video avatar for natural interaction. Proposed approach is a new challenging field that enables a user to share a remote space with virtual tangibility. The main objective is to offer rich interaction modalities, as similar as those used in the real world. As a result, the user can be immersed and has interaction with remote user and objects. T...

Customer service and quality are driving forces in the business community. As higher education institutions strive for better service quality, the assessment of educational service quality is required to provide feedback. This study analyzes the relationship between service quality and its dimensions that lead to customer satisfaction in higher education. The sample was drawn from 22 different ...

This paper describes how mixed reality (MR) technology is applied in the urban renewal process to help mixed groups of stakeholders collaboratively construct, explore and discuss their vision of a particular urban project on site. It introduces the MR Tent, a physical enclosing for a collection of MR prototyping tools. We report findings from the most recent participatory workshop with users on...